FAQs

FAQs

I have a system already, can you monitor it?

We can monitor most existing alarm systems that are in good working order. We are also able to upgrade or repair alarm systems that are inoperable or proprietary.

 

How long a term is the monitoring agreement for?

Atlanta Home Alarm only offers month-to-month terms for our monitoring services. You are only obligated to provide a 30-day notice of service cancellation.

 

What kind of warranty do you offer?

We offer a great warranty! Two years on parts and labor on security systems we install, whether in the home or business. We offer the same warranty on the parts we add to your existing security system as well.

 

What does your warranty not cover?

Our 2 year warranty does not cover acts of God, electrical damage, negligence, abuse, or remodeling/construction-related damage. We cannot extend this warranty to security systems that we did not install. Clients that have Atlanta Home Alarm monitoring their existing security system can purchase the same warranty coverage for a small monthly subscription fee if they wish.

 

Am I able to control my security system with my smartphone?

Yes. We are able to add interactive options to our security systems. We are also able to add this option to most of the existing security systems in use today.

 

What payment methods do you accept?

We accept cash, checks, and all major credit cards. We do offer financing on larger purchases through a financing partner.

 

Do I need to have a home phone?

No. We offer an excellent communication alternative. Using cellular communicators offers the client the ability to increase their security and save money!

 

If I lose power will my alarm system still work?

Yes. Your security system will function normally while running on the backup battery. The battery is rated for four hours of use before it needs to be recharged. Be aware that if you have digital phones (VOIP), your phone lines may not work because of the loss of power. This will prevent your security system from communicating with the monitoring center. This is one of the reasons we highly recommend using a cellular communicator.

 

What if I am thinking about changing phone providers?

There are several phone providers that are compatible with alarm systems. If you are thinking of changing, call or email our customer care department before changes are made for more information on compatible phone systems. Once the changes are complete, while the phone technician is still on the premises, test your alarm system to ensure that it is still communicating correctly with the monitoring center.

 

Will the alarm system work with VOIP/Digital Phones?

The alarm system will work with the majority of digital phone line providers. Atlanta Home Alarm also offers a cellular unit that does not require a phone on the premises.

 

I have received a false alarm fine, do you pay that?

No. day-to-day alarm usage is the responsibility of the client. If you are unsure of what caused a false alarm, we recommend that you set up a service call to allow one of our technicians to examine your system.

 

Does my area require alarm registration? Who registers the system?

The client is responsible for complying with all laws and regulations regarding alarm registrations for their respective area. For the most up-to-date answer, we recommend that you check your local city and/or county’s website. They should have the answer and instructions on how to register there for its citizens.

I have a system already, can you monitor it?

We can monitor most existing alarm systems that are in good working order. We are also able to upgrade or repair alarm systems that are inoperable or proprietary.

How long a term is the monitoring agreement for?

Atlanta Home Alarm only offers month-to-month terms for our monitoring services. You are only obligated to provide a 30-day notice of service cancellation.

What kind of warranty do you offer?

We offer a great warranty! Two years on parts and labor on security systems we install, whether in the home or business. We offer the same warranty on the parts we add to your existing security system as well.

What does your warranty not cover?

Our 2 year warranty does not cover acts of God, electrical damage, negligence, abuse, or remodeling/construction-related damage. We cannot extend this warranty to security systems that we did not install. Clients that have Atlanta Home Alarm monitoring their existing security system can purchase the same warranty coverage for a small monthly subscription fee if they wish.

Am I able to control my security system with my smartphone?

Yes. We are able to add interactive options to our security systems. We are also able to add this option to most of the existing security systems in use today.

What payment methods do you accept?

We accept cash, checks, and all major credit cards. We do offer financing on larger purchases through a financing partner.

Do I need to have a home phone?

No. We offer an excellent communication alternative. Using cellular communicators offers the client the ability to increase their security and save money!

If I lose power will my alarm system still work?

Yes. Your security system will function normally while running on the backup battery. The battery is rated for four hours of use before it needs to be recharged. Be aware that if you have digital phones (VOIP), your phone lines may not work because of the loss of power. This will prevent your security system from communicating with the monitoring center. This is one of the reasons we highly recommend using a cellular communicator.

What if I am thinking about changing phone providers?

There are several phone providers that are compatible with alarm systems. If you are thinking of changing, call or email our customer care department before changes are made for more information on compatible phone systems. Once the changes are complete, while the phone technician is still on the premises, test your alarm system to ensure that it is still communicating correctly with the monitoring center.

Will the alarm system work with VOIP/Digital Phones?

The alarm system will work with the majority of digital phone line providers. Atlanta Home Alarm also offers a cellular unit that does not require a phone on the premises.

I have received a false alarm fine, do you pay that?

No. day-to-day alarm usage is the responsibility of the client. If you are unsure of what caused a false alarm, we recommend that you set up a service call to allow one of our technicians to examine your system.

Does my area require alarm registration? Who registers the system?

The client is responsible for complying with all laws and regulations regarding alarm registrations for their respective area. For the most up-to-date answer, we recommend that you check your local city and/or county’s website. They should have the answer and instructions on how to register there for its citizens.

Call 678-783-7950 now to get assistance

Ready to get started? Call now to contact an Atlanta Home Alarm Systems representative or fill out the form below.

Call 678-783-7950 now to get assistance

Ready to get started? Call now to contact an Atlanta Home Alarm Systems representative or fill out the form below.